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Welcome
Welcome!
We have gathered some of our most Frequently Asked Questions for you – if you are here looking for assistance, please select the category that best fits your concern. If you don’t find your question, you can get in touch with our support teams. You can write in any language you wish, and we will try our best to support you.
Please avoid submitting multiple requests on the same topic, as this can lead to longer response times. Thanks!
Licensing
Please note: if you are a student and have/want an educational license, please contact us via the Educational tab.
Subscriptions
How do I purchase a subscription?
You can purchase a subscription here.How can I upgrade my fixed monthly license to a fixed yearly/floating?
If you have a monthly fixed seat license, it is technically not possible to upgrade to a yearly license. However, there is a simple solution. You would simply need to cancel your current license via the license center account (https://my.enscape3d.com/account#!/login) or by messaging us, which will cancel it to the next renewal date. Then, via the license center account, you can purchase a yearly license.How do I move my fixed license to another machine?
To remove or deactivate an Enscape License Key, for example, when you need to move the license to another machine, open the General Settings and click the Licensing menu option. Then click the Deactivate License Key button, which will unbind the license key from that machine, allowing you to activate it on a different machine.How to cancel a subscription?
You can cancel your subscription via your license center account https://my.enscape3d.com/account#!/login. Once logged in, you can press the “cancel” button next to the subscription. It will then be cancelled to the next renewal date.Can you send me a renewal quotation for my upcoming renewal?
We do not provide renewal quotes as we use an automated licensing- and invoicing system; renewals are processed automatically. Therefore, you will automatically receive the corresponding renewal invoice on the date of the renewal and no additional quote is required. Here are our current prices, per seat: Valid from April 19, 2021| Monthly Fixed | Yearly Fixed | Yearly Floating | |
| USD | 69.90 | 478.80 | 814.80 |
| EUR | 67.90 | 454.80 | 778.80 |
| GBP | 57.90 | 382.80 | 658.80 |
| AUD | 99.90 | 658.80 | 1198.80 |
What is the difference between a Fixed and Floating license?
- A fixed-seat and the floating license will provide you with the exact same set of features – in this respect, Enscape is the same, regardless of which license type you have. A fixed seat license is a license that is fixed to one machine at a time. You can easily transfer a fixed-seat license, by manually revoking it from a computer, and activating it on another one.
- With a floating license, you can activate the key on as many systems you want. Whenever you open Enscape, 1 seat is filled, up to a maximum of the number of seats you purchase. The seat is freed as soon as you close the Enscape window. This means: If you use a floating license, the total number of machines that use Enscape at a time must be equal or less than the number of seats you own.
How do I renew my license?
All Enscape subscriptions renew automatically unless cancelled. You will receive a confirmation email once renewed and the invoice within 24 hours of the renewal.How can I view the usage of my floating license?
Once logged into the license center account, the usage data of floating licenses can be viewed via the Stats button where you can choose to view data for the last 24 hours, 7 days, 30 days, or 180 days. There is also a button here to download the data as *.csv file.Can multiple people access our license at the same time?
The amount of people who can access your software depends directly on the number of seats your subscription has. If you have 1 seat, only 1 person can use the software at a time.Is the license bound to one CAD software?
Enscape works with: Revit, SketchUp, Rhino, Archicad, and Vectorworks. You do not need to purchase a separate license for each CAD software. Please make sure to check the system requirements here.How do I add a seat to my existing subscription?
You can find out how to add a seat to an existing subscription via your license center here.Payment
How to change payment method?
You can update your payment method by logging into your license center account: https://my.enscape3d.com/account#!/login. Once logged in, if you hover over your account name in the right hand corner, you can select “payment method” to change your payment method.How do I find my invoice?
Invoices can be found by logging into your license center account here. Once logged in, click on the account name in the right hand corner and select “Invoices”.How do I add a PO number to my invoice?
You can click on the “Add Comment” button to attach a note to the invoice. Please observe that any comment you add is just for your own records, and no action or message is sent to Enscape this way.To what address do I send my check to?
- US: If you are sending a check from the US, please mail it to this address, including the invoice number: Enscape Inc. 80 Pine Street, Floor 24 New York, NY 10005.
- Non-US: If you are sending a check from outside the US, please mail it to this address, including the invoice number: Enscape GmbH An der RaumFabrik 33b, 76227 Karlsruhe
Do you provide any discounts?
We currently are providing a volume discount, starting with purchases of 5+ licenses purchased at one time. If you think your order would qualify for a volume discount, please contact us for a quote. The volume discount is only valid when purchased via quote. Please include the following information: company name, contact name, address, email address, type, and quantity of license.I can’t find the payment button.
Once a payment method has been updated, it will automatically be charged within 24 hours.Why hasn’t my payment gone through?
When a payment method is added, it can take up to 24 hours for the payment to automatically be deducted. If it has been more than 24 hours and your invoice is still showing as “unpaid”, please contact us.Technical Support
What should I do if my Enscape is Crashing?
First, please ensure your system meets our Minimum Hardware Requirements. If it does, make sure you have updated your graphics card drivers and that you are using the latest version of Enscape. If you still experience issues after updating these two things, you can send us an error report via the feedback button, and we will take a look!Can my machine run Enscape?
If you wish to know more about the general requirements for Enscape, don’t hesitate to check out the following dedicated knowledgebase article. This article covers supported operating systems, required CAD software, minimum hardware requirements, and more.I installed Enscape but I can’t find it on my computer.
Since Enscape is a plugin, you will not find a separate icon to start Enscape. Rather, you will find the Enscape menu when you open your CAD program. If you initially do not see the Enscape menu or ribbon, you might need to enable it.I have a question about how to use a specific feature.
Initially, take a look at our Knowledgebase! There are a lot of informative articles that may already answer your question.Which VR headsets do you support?
You can find a complete list of our supported headsets, and tips on how to set them up here in our KnowledgebaseEducational
Do you have student licenses?
We do have free student licenses available! You can apply for one here.How do I get a student license without an academic email address?
If you do not have an academic email address, you can provide us with a proof of enrollment document. The document must be issued by your school, have a current date and show your full name and the name of your university.Do you offer licenses for educators?
Yes! If you are an educator, you can apply for a free license here using your academic email address.Reseller
I wish to become a sales partner. How do I do that?
We are currently not expanding our list of resellers at this time. Here is our current list of resellers https://enscape3d.com/reseller/. Your end user can either purchase directly through us or you can submit a contact form with the following information (for your company and the end user) to receive a quote: company name, contact name, address, email address, type and quantity of license.Our PO number is not appearing on an invoice. How can we fix this?
Is your invoice for a renewal of an already existing subscription? If so, we have most likely not received a new PO number from you. If you have one you would like us to add, please send it to us and I can send you an updated invoice. You can also easily add your own PO number via your license center account, by clicking “add comment” next to the specific invoice.Career
Are you currently hiring?
Please visit our Career Page to see our open positions.
How do I know if a position I’m interested in has already been filled and when can I apply?
The job advertisements are regularly updated so that all vacancies advertised on our careers page are vacant.
Other
Don’t see your matter addressed here? Use the general contact (Response times are longer).
Local Support and Training
If you are interested in a local contact, take a look at our Reseller Overview.
Webinar
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