Using the Feedback Button

Overview

In the Enscape menu bar, you’ll find the Feedback button that you need to press when you want to send feedback and logfiles to the Enscape Support team. This Feedback option, where in the Enscape ribbon, or in the top level menu, should always be available for use, and you do not have to start or open Enscape to have access to it.

Feedback button in Revit

Feedback button in Revit

Feedback button in SketchUp

Feedback button in SketchUp

Feedback button in Rhino

Feedback button in Rhino

Enscape Feedback button in ArchiCAD

Enscape Feedback button in ArchiCAD

The Feedback window

By clicking this button, you can write us a message and include logfiles. Your messages go straight to our support team who is on standby to help fix whatever troubles you might be encountering. If we can’t fix it right away, your feedback lets us know where to focus our efforts to make the next version of Enscape the best it can be.

Feedback window

Feedback window

Which logfiles are being sent to Enscape?

No data about your project will be sent to us in the logfiles, and we will only see technical information regarding any errors from Enscape. We also receive information about your system specifications, which can help us recommend the correct driver to allow you to get the most out of your Enscape experience.


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