Within your Enscape License Center account you have the possibility to view and manage your licenses, view the usage data of your floating licenses, your invoices and add or edit your payment methods.

You can log in to Enscape Account via the Enscape License Center by clicking on the button on the Enscape website top menu that is highlighted in the following screenshot.

NOTE: Trial and Educational License Key users do not have access to the License Center or any associated Enscape Account. The Trial version has a time limited License Key associated with it by default and therefore no Enscape Account can be created. Educational License Key holders should refer to the Educational License page if any assistance with License Keys is required.

You can also directly log in to your Enscape License Center account via our website here.

Menu options within the License Center

• Under the Subscriptions option you can view and edit your current licenses, view the usage data of floating licenses and retrieve your license keys.
• The User Management option you can add users via email invitation so they can be assigned access to license keys.
• Uploads allows a user to manage access to Panoramas and Web Standalone files.
• Under the Invoices option your current invoices as well as the corresponding payment status can be found.
• Adjust your contact data within the Profile option. This includes name, address, email, country, telephone number and VAT ID.
• Login Credentials (email and / or password) for your Enscape License Center can be changed with this option.
• Add or edit your payment option in the Payment Method tab

The Subscription tab gives you an overview of all your current subscriptions such as:

• The Licensing option
• The amount of seats and/or subscriptions linked to a license key
• Upcoming renewal dates
• Cancellation Status

Hovering over the Key symbol will display the corresponding license key, which you can copy to your clipboard.

The usage data of floating licenses can be viewed via the Stats button where you can choose to view data for the last 24 hours, 7 days, 30 days, or 180 days. There is also a button here to download the data as *.csv file.

Selecting Cancel will cancel your subscription to the next renewal date.

You still have the possibility to Uncancel your subscription within the active license period.

The Invoices option contains an overview as well as the payment status of your current invoices. These can also be downloaded to your hard drive from this page.

Clicking on the Download button will download a copy of the associated invoice to your hard drive as a *.pdf file. You can also click on the Add Comment button to attach a note to the invoice. Please observe that any comment you add is just for your own records, and no action or message is sent to Enscape this way.

View or adjust your billing address within the Profile page.

Under the Payment option you can adjust the payment method of your choice, from Credit Card and Direct Debit to Paypal.

User Management allows the license administrator to add and invite other users to be able to use Enscape by assigning them access to a License Key.

Once the user has been invited, they will receive an email containing a link to allow them to set a password. Once that has been done the user will appear in the list of users under the User Management page, where the administrator can then assign access to a specific Enscape License Key.

Each user is listed under their associated email, along with the number of licenses allocated to that user, as well as the current status of the user. Users can be deleted altogether via the trash can icon and licenses revoked via the checkbox next to each subscription number. Deleting a user is a command for server to notify the user via an initial email warning that the account will be deleted in 14 days. If the user doesn’t cancel the deletion in the following 14 days, they will receive an email informing them their account has now been deleted.

Once the user is added to the list and a license is assigned, they can then log in to the associated account via the Enscape General Settings -> Licensing option by clicking on User Account (Login), and the License details will appear in the License Details section and Enscape will be unlocked for that user.

Should you require a complete new license with a new license key, simply select the New Key button inside of the subscription view.

A view will pop up, where you can select which kind of new license you wish to purchase.

After selecting the licensing option, you can choose how many seats the new license key shall contain. This will define, how many concurrent users can have access to Enscape or on how many machines the license key can be activated.

If you want to conclude the purchase, simply click on the Confirm Purchase button to proceed.

As soon as the purchase is complete, you will be redirected to the subscription page where your new subscription and the corresponding new license key will be displayed.

This option will add the desired amount of seats to an existing subscription and its corresponding license key. The duration of the additional seats will be aligned with the current renewal date. In other words it will be prorated.

• Attention: This option is disabled for subscriptions purchased via resellers. In this case, we recommend the following options:
  • Add your seat(s) in form of a new subscription
  • Send your request to the reseller of your choice or licensing@enscape3d.com

To add a seat to an already existing subscription, simply click on the Plus button up to the desired amount of seats you require.

Then select Update that will appear when you start to add new seats.

A new view will show up where you can verify the amount of seats you wish to add and confirm your purchase.

Important: The price for the new seats will be prorated according to the remaining days until the next renewal date.

As soon as the purchase has been processed successfully, the additional license seats will be active and accessible.

This option will add a new seat(s) to an existing license key in form of a new subscription. This subscription will have an individual duration of a year or a month starting from the date of the purchase.

To add a new subscription to your license key, simply select the Add Subscription to this Key button.

A new view will show up, where you can choose how many seats you wish to add to this subscription.

You will need to make sure you have checked the box next to the line ‘I understand that a new subscription has a term of…….’, after which the Confirm Purchase button will turn orange and become available, so click on it and you will be forwarded to your subscription view again, where the new subscription for your license key will be displayed.

The changes will be effective immediately and you can directly access the new seats.

For further questions, don’t hesitate to contact us via licensing@enscape3d.com.