Activate License Key

Activate a License Key

Once you have purchased a subscription, you will then receive a License Key that you will need to input to activate Enscape. There are no License Keys required to run Enscape in Trial Mode. To activate an Enscape License Key, whether Fixed Seat or Floating, open the About About window button window via the Enscape ribbon in the CAD youve installed Enscape for. Then, click the Manage Licenses button.

Manage Licenses button

Manage Licenses button

This will then open the window which shows the License Details. The following shows the window where the Trial version has expired and therefore no License Key is active.

Activate an Enscape License Key

Activate an Enscape License Key

Click on the Enter License Key button which will open the window where your License Key can be entered. When copying your License Key, make sure to copy the full License Key and make sure that there are no additional spaces or letters copied. We recommend you paste using the Paste from Clipboard option.

Enter Enscape License Key window

Enter Enscape License Key window

Then click on Apply License to activate the license.

Apply License button

Apply License button

If the activation is successful, the notification will state: Thank you for using Enscape! You can then click on the OK button to close that window.

Confirmation that the Enscape License Activation was successful. You can now use the full version of Enscape!

Confirmation that the Enscape License Activation was successful. You can now use the full version of Enscape!

The User Account (Login) button, as highlighted in the following screenshot, is only for use with the User Management feature that you will find documented here.

User Account (Login) button

User Account (Login) button

If you receive any error messages when trying to apply your license, you can contact us at either licensing@enscape3d.com or support@enscape3d.com to get further help.

If you are using a Floating License and receive a message stating you have exceeded the number of seats, this can be caused either by there being no seat available (Enscape is open on another machine on your network) or because you are unable to connect to our Licensing server to confirm the License Key. If you have problems connecting to the Enscape Licensing server, then you may need to add proxy server information or add exceptions to your Firewall. To do that, please refer to this article.

Please note that when there is no seat available on a Floating License, all core features of Enscape are blocked and a notification is displayed, as is also the case when a License Key or a Trial License expires. Core features of Enscape include: the rendering engine itself (Enscape Viewport), Material Library, Material Editor, Asset Library (including the Custom Asset Library), and lastly, Enscape Objects (SketchUp only). In such a case, you will need to wait for a seat to become free, or contact your license administrator if the seat count on a License Key requires increasing.

All Seats Occupied notification

All Seats Occupied notification

Remove a License Key

To remove or deactivate an Enscape License Key, for example when you need to move the license to another machine, open the About About window button window and click the Manage Licenses button. Then, click the Remove License Key button, which will unbind the license key from that machine whereby, if the license key is a Floating License Key, activation of the license / seat on another machine will then be possible. If it’s a Fixed Seat License Key, there will be two buttons available: clicking the Remove License Key button will simply remove the license key on that machine, as is with the Floating License Key. The other button that will be available is named Deactivate License Key and will simply deactivate the license key but will not remove it. This means you’ll be able to reactivate the license key on the same machine at a later date by clicking on the Activate button that will be available and means you won’t have to paste the license key in again.

Remove an Enscape License Key

Remove an Enscape License Key

If you have reinstalled the operating system without removing the License Key beforehand, or if you have uninstalled the CAD and therefore can no longer access the Enscape About About window button button to deactivate the license, even though Enscape is still installed on the machine, or if you have problems with activating / deactivating your Enscape License Key in general, even after checking your proxy settings and firewall exceptions, then please contact our licensing department via the email licensing@enscape3d.com.


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